Returning Items

Returns and voids both come up regularly, and they work differently depending on what you're trying to undo.

Returning an item

On the POS screen, click "Refunds," search for the sale number, and choose to refund the whole sale or just specific items. Click "Add Refund," then click "Refund $" and choose a payment method. Click "Complete Refund," pick a receipt option, and click "Finish." (Store credit refunds must be assigned to an account, and taxes adjust automatically if you're using an integrated card reader.)

Voiding an entire sale

Voiding fully undoes a sale — restocking every item and returning all funds — unlike a return, where you choose specific items. Find the sale in the Sales Table, open the Sale Detail Page, click the three-dot menu, and select "Void Sale." Confirm the void (it can't be undone) — you'll see the entry logged in the item's Status History. If the sale was paid via Stripe or Gravity, funds move back automatically.